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Mavin

ENTERPRISE IT SERVICES

“Mavin acknowledges the importance of gaining recognition for achievement through

the receipt of awards within the ICT sector.”

Mavin’s Global Enterprise I.T. Services are designed to Decrease Costs by Increasing Efficiency

We achieve this by delivering exactly what it says on the tin. ‘No Nonsense, Desktop to Datacentre IT Services’. Currently supporting, through our Service Alliance, multiple global infrastructures encompassing thousands of systems within heterogeneous environments and with varying critical SLA requirements, Mavin’s Infrastructure Support Service is referenceable within some of the world’s leading organisations across most major business sectors. We specialise in the provision of bespoke Enterprise I.T. support and service sets which are designed to meet our client’s individual infrastructure requirements and uptime objectives.

MULTI VENDOR

MULTI VENDOR

Mavins vendor accredited tech teams are populated with extremely competent and resourceful professional engineers. Very fast learners, with strong communication skills at all levels and are able to work effectively in most commercial IT environments.

WE PLEDGE TO

WE PLEDGE TO

Reduce existing cost of hardware & software maintenance by up to 45% per annum.* Significantly increase current support efficiency levels, measured against a tangible SLA.

VOUCHER SCHEME

VOUCHER SCHEME

Ask us about our unique Voucher based support and how this structure has successfully enabled existing clients to manage cost over deployment, increase operational efficiency and benefit from Mavins open engagement strategies.

THE MAVIN APPROACH

Mavin offers a flexible approach to contract services providing our clients with clear and co-operative engagement packages. Special Features and Service Enhancements are available throughout contract life, enabling greater efficiency and effectiveness across all IT Vendor platforms.

Our Service Alliance teams possess extensive experience and consistency of personnel. Coupled with strong financial stability and dedicated professional staff, this provides our customers with the security they require from their long-term support partner. We take pride in our work and focus on developing long lasting relationships through delivering exceptional quality and value.

To ensure our customers receive the best possible Enterprise I.T. service delivery and market leading SLAs, contracts include the following quality resources:

QUALITY RESOURCES

  • Call management via our UK call centre
  • Web logging of calls and updates
  • Fast, effective response
  • Benefits to business
  • Dedicated Engineering Resource
  • Coverage Mon-Sun 24x7x365
  • Flexible and guaranteed response times and SLAs
  • Regular service reports and reviews
  • Central and proactive account management
  • Prompt and flexible pricing service
  • Management and technical escalation on extended faults
  • Seamless management of subcontracts where necessary

SPECIAL FEATURES

Ask us about our unique Pay-As-You-Go Vouchers based support and how this structure has successfully enabled existing clients to manage costs over deployment, increase operational efficiency and benefit from Mavin’s open engagement strategies.

Ask us about our Orphan System Report. If you need support for a system that has been accidentally missed off the contract, and roll in the Orphan System onto the contract, post service delivery. Standard contract support costs and certain conditions apply.

CORE TECHNOLOGIES MAINTAINED

For others please contact us.

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RESIDENCY SERVICES

Mavin operates a number of managed Residency Service Contracts where our engineers work on-site or remotely as part of the customer’s own service delivery committments.

Our range of Residency Services assist the customer with day-to-day operations from filling critical staff gaps to optimizing of processes, procedures and support with industry best practices.

RESIDENCY TEAMS

Mavin’s Residency Services Contracts deploy highly skilled, specialised professionals to address the customer’s critical information management and infrastructure needs. We operate teams of varying size and personnel who cover hardware, software, project management and the service desk. Mavin works closely with the customer to understand their pain points and resolve them. By gaining knowledge and experience of how the customer operates, we work in synergy with the customer’s own processes with a view to enhancing them and improving efficiency.

RESIDENCY CONTRACTS

Our Residency Service Contracts are a better and more efficient business solution that allows the customer to focus on managing their business. Our services enable you to:

  • Realise greater and faster ROI on information infrastructure assets
  • Improve operational efficiencies
  • Expand management and support
  • Increase customer satisfaction
  • Narrow staff, skill, and/or experience gaps without additional headcount
  • Improve planning and operational insight

RESIDENCY SERVICES

Our comprehensive range of Residency Services Contracts may include:

  • Resource management and provisioning
  • Monitoring of information assets
  • Operations management
  • Root cause analysis
  • Status reporting
  • Configuration
  • Internal or external customer support
  • Troubleshooting
  • Documentation
  • Critical hardware and software Break-Fix Support

PERSONALISED SUPPORT

For personalised, day-to-day customer support or to manage support activities across your infrastructure, Mavin also offers multiple on-site and remote Personalised Support Residency Services. These services help drive rapid issue resolution, strategic planning and improved storage availability and stability.

MORE OF WHAT WE DO

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